Return, Refund & Exchange Policy

Last Updated: October 12, 2026

1. Our Return Policy

At Bin Naveed, we aim to provide customers with quality clothing and a satisfactory shopping experience.

We accept return or exchange requests for products that are verified as damaged, defective, or incorrectly supplied, subject to the conditions outlined in this policy.

We do not routinely accept returns or exchanges for change of mind, personal preference, or fit-related reasons. This restriction does not override any consumer rights that cannot legally be excluded.

2. Eligible Reasons for a Return or Exchange

You may contact us for a return or exchange if:

• The dress arrives torn, ripped, or physically damaged.
• The product has a manufacturing defect.
• You receive a different product or design from the one you ordered.
• The product received is materially different from its description in a way that qualifies as a defect or incorrect supply.

Each request will be reviewed based on the information and evidence provided.

3. 48-Hour Claim Period

Customers must report a damaged, defective, or incorrect product within 48 hours of receiving the order.

To help us investigate and resolve your claim, please contact us through WhatsApp or email within this period.

Claims should include clear photographs of the affected product and, where relevant, its packaging and order details.

Please inspect your order as soon as reasonably possible after delivery.

4. How to Report a Damaged or Incorrect Product

Please follow these steps to submit a claim:

Step 1: Contact us

Send your complaint to our WhatsApp number or email address within 48 hours of receiving your order.

Step 2: Provide your order details

Include your name, contact number, order reference if available, and a short description of the issue.

Step 3: Share clear photographs

Provide photographs that clearly show the damage, tear, defect, or difference between the item received and the item ordered.

Step 4: Wait for confirmation

Our team will review your claim and contact you with the next steps. Please do not send a product back before receiving return instructions from us.

Step 5: Return the product if instructed

If your claim is approved and a return is required, follow the return instructions provided by our team.

5. Condition of Returned Products

For a return or exchange request, the product should generally be:

• Unused and unwashed.
• Free from stains, perfume, alterations, or damage caused after delivery.
• Returned with its original packaging, tags, and accessories where reasonably available.

Please do not wash, alter, or otherwise use a product before reporting an issue.

If a defect or damage is discovered that cannot reasonably be assessed without handling or trying on the product, contact us promptly. The condition requirements will be applied reasonably and subject to applicable consumer law.

6. Return Shipping Charges

If Bin Naveed verifies that an item was delivered damaged, defective, or incorrectly, we will arrange an appropriate return or resolution process and bear reasonable return-shipping costs where applicable.

If a return is not eligible under this policy, any proposed return-shipping arrangement will be communicated to the customer before proceeding.

7. Refund Policy

If a return is approved, Bin Naveed will confirm the applicable refund or other appropriate remedy with the customer.

Where a refund is due, we aim to process it within 7–14 business days after the returned product has been received and the claim has been verified, where a return is required.

The actual time for funds to reach the customer may depend on the agreed payment method and the relevant financial service provider.

We will not impose unreasonable conditions or fees on a refund to which the customer is legally entitled.

8. Refunds for Cash on Delivery Orders

Bin Naveed currently accepts Cash on Delivery (COD) only. Since COD orders are paid for in cash to the courier, there may not be an original electronic payment method to which the money can be returned.

For an approved refund, our team will contact the customer to agree on a suitable refund method, such as a bank transfer or an available mobile-wallet transfer, where appropriate.

Customers should provide any necessary refund details only through our official customer-support channel. We will never require a customer to share an account password, PIN, or one-time verification code to process a refund.

9. Exchange Policy

Exchanges are available for verified damaged, defective, or incorrectly supplied products, subject to product availability and the applicable consumer rights.

If an identical replacement is unavailable, we will contact the customer to discuss an appropriate alternative, refund, or other remedy as applicable.

Exchanges for a different design, colour, or size based solely on personal preference are not routinely offered.

10. Non-Eligible Return Requests

Except where required by applicable law, the following requests are generally not eligible under our voluntary return policy:

• Returns due solely to a change of mind.
• Exchanges requested only because a customer prefers a different colour, design, or size.
• Products damaged after delivery through misuse, improper washing, alterations, or accidental damage caused by the customer.
• Claims reported after the 48-hour reporting period without an accepted exception.

These conditions do not remove any mandatory rights or remedies available under applicable law.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible through WhatsApp or email.

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible through the normal order process.

Any cancellation, refund, or related charge will be handled in accordance with the circumstances and applicable law.

12. Delivery and Return Policy

Our estimated delivery times are:

• Karachi: Within 4 days or earlier.
• Outside Karachi: Within 6 days or earlier.

Delivery times are estimates and may be affected by courier operations, public holidays, weather, or other circumstances beyond our reasonable control.

These delivery estimates are separate from the 48-hour period for reporting a damaged, defective, or incorrect product. The claim period starts when the customer receives the order.

13. Contact Us

For return requests, damaged-product claims, exchanges, or refund inquiries, please contact:

Business Name: Bin Naveed

WhatsApp / Phone: +92 333 1979349

Email: binnaveedgarments@gmail.com

Address: Shop G41, China Shopping Mall, Saddar, Karachi, Pakistan, 74400

Please include your order details and clear photographs when reporting a product issue.

We appreciate your trust in Bin Naveed and will make reasonable efforts to handle eligible claims fairly and promptly.